We at Bowbridge Homes understand that purchasing a new home is a monumental moment which has an impact upon most areas of your life.

Beyond the financial cost, your new home will you be your place of relaxation, play and, for many, work.

We believe that buying and moving into a new homes should be an exciting and positive experience. Therefore, we endeavour to ensure that you can buy with confidence, move in and start enjoying your new home.

10-year NHBC New Homes Warranty

All Bowbridge homes come with a 10-year NHBC New Homes Warranty.

This puts the responsibility on the house builder in the first two years of owning your new home (from the legal date of completion) to fix any defects which aren’t due to general wear and tear and maintenance issues.

From the second year, NHBC provide insurance cover on any damage to your home caused by builders not building to the NHBC requirements.

They also provide an independent resolution service should the builder not resolve any defects satisfactorily.

Consumer Code for Homebuilders

Bowbridge Homes also subscribe to the Consumer Code for Homebuilders.

This code covers a range of customer service requirements which, by subscribing to it, Bowbridge Homes agree to abide by.

These include:

• Effective customer service training
• Clear and truthful advertising and marketing materials
• Sufficient pre-purchase information to help you make an informed decision about your purchase
• Contact details for the Home Builder and other relevant bodies
• Home Warranty information
• Contract information including termination rights
• Timing of construction, completion and handover
• After-sales service
• Complaints process

There is also a speedy, free dispute resolution scheme available to deal with complaints about breaches of the code.

Ongoing customer care

Bowbridge Homes believe that their responsibilities don’t just end once they have handed over the keys.

As well as providing a comprehensive handover and introduction to your new home, we also provide an ongoing Customer Care service that ensures peace of mind once you have settled in.